Privacy Policy – softcloxshoes.com

1. Information Collection
We collect the following data:

  • Personal identifiers (name, shipping/billing address)
  • Contact details (email, phone number)
  • Payment information
  • Purchase history and preferences
  • Device and browsing data
  • Cookie and tracking information

2. Purpose of Data Processing
Your information enables us to:

  • Process and fulfill orders efficiently
  • Provide personalized customer service
  • Improve website functionality
  • Conduct market research and analysis
  • Prevent fraudulent activities
  • Deliver marketing communications (with consent)

3. Data Sharing Practices
We may disclose information to:

  • Payment processors (for transaction completion)
  • Shipping carriers (for order delivery)
  • Marketing platforms (for targeted advertising)
  • Analytics providers (for website optimization)
  • Legal authorities (when legally required)

4. Data Retention Periods
We maintain:

  • Active customer records for 5 years
  • Financial transaction data for 7 years
  • Marketing preferences until withdrawal
  • Cookie data for up to 26 months

5. Your Privacy Rights
You’re entitled to:

  • Request access to your personal data
  • Correct inaccurate information
  • Delete your personal records
  • Restrict certain data processing
  • Object to marketing communications
  • Receive your data in portable format

6. Cookie Policy
Our website uses:

  • Essential functional cookies
  • Performance analytics cookies
  • Advertising targeting cookies
    Manage preferences through our cookie banner or browser settings

7. Security Measures
We implement:

  • 256-bit SSL encryption
  • Regular vulnerability scanning
  • PCI-DSS compliance for payments
  • Employee confidentiality agreements
  • Secure data storage protocols

8. International Data Transfers
Data may be transferred globally using:

  • EU Standard Contractual Clauses
  • Adequacy decisions
  • Other approved transfer mechanisms

9. Children’s Privacy Protection
We do not knowingly collect data from:

  • Individuals under 16 years old
  • Minors without parental consent

10. Policy Updates
We may modify this policy periodically. Significant changes will be notified via:

  • Website banners
  • Email communications (for account holders)

11. Contact Information
For privacy inquiries, please visit:
softcloxshoes.com/privacy-contact