Shipping & Delivery Policy – softcloxshoes.com
1. Processing Time
- Orders typically processed within 1-2 business days
- No processing on weekends/holidays
- Delays may occur during peak seasons
2. Shipping Options
We offer:
● Standard Shipping (3-5 business days) – $5.99
● Express Shipping (2-3 business days) – $12.99
● Overnight Shipping (1 business day) – $24.99
3. Free Shipping Threshold
- Automatic free standard shipping on orders over $75
- Applies to continental U.S. only
- Excludes oversized/heavy items
4. International Shipping
Available to select countries with:
- Delivery times: 7-15 business days
- Customs/duties: Customer responsibility
- Limited tracking available
5. Order Tracking
You’ll receive:
✓ Order confirmation email
✓ Shipping notification with tracking
✓ Delivery updates via email
6. Shipping Restrictions
We cannot ship to:
- PO Boxes
- APO/FPO addresses
- Certain international destinations
7. Delivery Issues
For problems with delivery:
- Contact carrier first with tracking number
- Report undelivered packages within 14 days
- Missing package claims must be filed within 30 days
8. Address Changes
- Changes allowed within 1 hour of ordering
- After processing begins, changes may not be possible
- Incorrect addresses may result in additional fees
9. Special Circumstances
- Signature required for orders over $200
- Adult signature required for alcohol-related items
- Weather delays may affect delivery times
10. Holiday Schedule
Extended processing times may apply during:
- Thanksgiving week
- Christmas/New Year period
- Major public holidays
For complete details, visit: softcloxshoes.com/shipping-info